How do I place an order?

Whether you are an individual, a company or an administration, all you have to do is:

Add one or more items to your basket (directly on the website)
Click on Access my Basket
Check if your order is complete
Click on Validate my Order

AI & Software

What AI products is 4B Tech Pro developing?

4B Tech Pro is developing AI-powered automation and cloud-based software technologies, including tools for AI agents and automated workflows.

Our AI and software products are currently under development. Features and availability may change as the platform continues to evolve.

Yes. You can contact us through our Contact Us page or by using our designated business contact email.

What are the shipping costs?

To view a summary table of the shipping costs applied, go to the page: Shipping Costs .

What is the delivery time for an order?

The availability of each product is indicated on the website. Order preparation time depends on several factors and can take from 1 to 5 days (unless otherwise specified on the product page). Delivery is made by carrier, with or without signature (depending on the carrier chosen). As soon as your order is shipped, you will be notified by email, which will include a tracking link if available.

How do I pay for an order?

Payment for your orders can be made in several ways:

– By 100% secure payment card (CB, Visa, and MasterCard). The order will be considered effective after confirmation from the bank’s payment processing center.

– By bank transfer, the order will be considered effective as soon as the funds are visible in our bank account. It is important to describe your transfer exactly as indicated when you confirm your order.

– By check, the order will be considered effective upon receipt of your check at our premises (for large amounts, a delay of up to 20 days may be necessary before payment is processed). It is important to make your check payable exactly as indicated when you confirm your order.

How can I track the progress of an order?

At any time, in your  Customer Area , you can track the progress of each of your orders. You can use the discussion form on your order details page to communicate with our entire team. Our team will respond to you through this form within a few days.

How do I receive an order?

Packages are always delivered unopened and uninstalled. Therefore, upon receipt, we ask that you systematically check the condition of the goods in the presence of the delivery driver before signing the delivery note, even if the packaging appears intact.

However, if the driver is unwilling to allow you time to check, please write this clearly on the delivery note and have them sign it.

In the event of any anomaly, please:

Write ONLY “Package refused because item damaged during transport.” Do not write “subject to unpacking” or even “PACKAGING INTACT,” as these reservations are not valid.

Inform us as soon as possible so that we can redeliver the goods free of charge if you have refused delivery and made valid written reservations.

If in doubt, do not hesitate to write “Package damaged during transport” on the delivery note; this will allow us to open a claim with the carrier.

How do I cancel an order?

At any time, in your  Customer Area , you can use the discussion form on your order details to inform us of your wish to cancel your order.

Our team will inform you, via this form and within a few days, of the acceptance or rejection of your cancellation request.

How do I return an order?

At any time, in your  Customer Area , you can use the discussion form on your order details page to inform us of your wish to return all or part of your order (Right of Withdrawal). Please note that the date of your message sent via this form will be used to determine the withdrawal period.

Our team will inform you, via this form and within a few days, whether or not your return request has been accepted. If it is accepted, you will receive the return procedure and the label to affix to the outside of your package.

IMPORTANT:  Any package returned without prior agreement or without clearly displaying the return label will be refused.

How do I get a refund for an order?

If your order cancellation request has been accepted by our team, you will receive a refund within a few days.

For returned merchandise, our logistics department will inspect the returned products upon receipt at the warehouse. If they meet the eligibility criteria for a refund, it will be processed within a few days.

If you paid for your order by bank transfer: We will ask you to complete a specific form providing the account details to which you would like us to transfer the refund. Once the form is completed, the transfer will be made within a few days.

If you paid for your order by check: We will ask you to complete a specific form providing the account details to which you would like us to transfer the refund. Once the form is completed, the transfer will be made within a few days.

IMPORTANT:  Refunds for orders that have been paid by bank transfer will be made in the form of a check sent to the billing address of the order in question.